Frequently Asked Questions
Frequently Asked Questions (FAQs)
1. What types of vehicles do you offer?
At Freshwater Preowned, we offer a wide range of preowned vehicles, including sedans, SUVs, trucks, and luxury cars. As an "All Brands" independent dealership, we also provide long-term service and maintenance at our garages. Our inventory is constantly updated to provide you with the best selection of high-quality preowned vehicles.
2. Are your vehicles inspected before sale?
Yes, all our vehicles undergo a thorough multi-point inspection by certified technicians to ensure they meet our high standards of quality and safety. We provide detailed inspection reports for your peace of mind.
3. Do you offer financing options?
Absolutely! We work with a variety of major banks and specialty lenders to offer flexible financing options for clients in all credit positions. Our finance team is here to help you find the best loan or lease terms for your needs.
4. Can I trade in my current vehicle?
Yes, we accept trade-ins! You can use our online tool to get an estimate of your trade-in value or bring your vehicle in for an appraisal. We'll offer you a competitive price to put towards your new purchase.
5. Do you offer warranties on your preowned vehicles?
Many of our preowned vehicles come with the manufacturer's limited warranty. Out-of-warranty vehicles come with our 3-month/3,000 KM powertrain warranty for added peace of mind. We also offer extended warranty options for additional coverage. Please speak with one of our sales representatives for more details.
6. Can I schedule a test drive online?
Yes, you can easily schedule a test drive through our website. Simply start a conversation with our team via our Website Chat Widget, and an agent will assist with your booking on your selected vehicle. Once your appointment is set, we'll confirm your appointment the day before to ensure your selected vehicle is still available and ready for your booking time.
7. What if I can't find the car I'm looking for?
If you can't find the vehicle you're looking for in our current inventory, let us know! We offer a car-finding service where we'll search for the specific make and model you want and notify you when it becomes available.
8. How can I contact customer service?
You can reach our customer service team by using our Website Chat Widget, calling us at 709-400-6585, emailing us at contact@freshwaterpreowned.ca, or filling out the contact form on our website. We're here to assist you with any questions or concerns you may have.
9. Do you offer home delivery?
Yes, we offer home delivery for your convenience. After purchasing your vehicle, you can choose to have it delivered directly to your home. Please ask one of our sales representatives for more information about this service.
10. What is your return policy?
Our goal is your complete satisfaction. If you are not happy with your purchase, please contact us within 7 days to discuss exchange options. Terms and conditions apply.
11. How often do you update your inventory?
We update our inventory daily to ensure you have access to the latest selection of preowned vehicles. Be sure to check back regularly or sign up for our newsletter to stay informed about new arrivals.
12. What is your Drive 2 Better Credit Program?
Our Drive 2 Better Credit Program is designed to help customers who are rebuilding their credit accelerate their credit improvement through financing a vehicle. The first vehicle is considered the "Stepping-stone" vehicle, often the lowest payment vehicle at the lowest price available, so the amount of interest paid is lessened. We aim to help clients trade out of that vehicle within 2 years and into a more ideal vehicle at a much lower interest rate.
